Frequently asked

Most Elunne pieces are cut with a relaxed silhouette with a fitted waist - part of the brand's design language. To find your size, choose by your hip measurement for bottoms and by your bust measurement for tops. Each product page includes specific fit notes, and our size guide has detailed measurements for every category.

Garment measurements are listed on each product page under the details tab. Our general size guide covers body measurements and how they correspond to our XS–XL sizing across tops, bottoms, and dresses.

Choose by your hip measurement for trousers, jeans and skirts, and by your bust measurement for tops, knitwear and dresses. Then check the garment measurements on the product page against your own. If you're still unsure, email us with your measurements and we'll advise.

Natural fibres behave differently to synthetics. Cotton softens and relaxes with wear and washing. Wool may shrink slightly if washed in warm water - always follow the care label. Most of our pieces are pre-washed to minimise unexpected shrinkage. See our full care guide for details by fibre.

We currently ship to all EU countries. For a full breakdown of delivery times and costs by destination, see our shipping page.

Orders within the Netherlands are typically delivered in 1–2 business days. EU deliveries take 3–5 business days. All orders are dispatched within 1 business day of placement. You'll receive a shipping confirmation with a tracking link as soon as your order leaves us.

Free shipping on all orders over €150. For orders below this threshold, a flat shipping fee applies — see the shipping page for rates by country.

Once your order ships, you'll receive a confirmation email with a tracking number and a direct link to follow your parcel. You can also view your order status in your account at any time.

We can update your delivery address if your order hasn't shipped yet. Email us at info@elunne.com as soon as possible with your order number and the correct address. Once dispatched, we cannot redirect parcels.

You have 14 days from the date of delivery to return any item for a full refund. Items must be unworn, unwashed, and in their original condition with all tags attached. See our full returns page for step-by-step instructions.

Email us at info@elunne.com with your order number and the item(s) you'd like to return. We'll send you a returns authorisation and instructions within 1 business day. Full details on our returns page.

Once we receive and inspect your return, your refund is processed within 5–7 business days back to your original payment method. You'll receive an email confirmation when the refund is issued. Your bank may take an additional 3–5 days to reflect it.

We don't process direct exchanges — the fastest route is to return your item for a refund and place a new order for the size or style you'd like. This ensures you get the item before it sells out.

Elunne works exclusively with natural fibres: cotton, wool and cashmere, with linen and silk arriving in our spring collection. We use no polyester, nylon or acrylic - ever. In some stretch styles, up to 5% elastane is used for comfort and fit. Full details on our materials page.

All garments should be washed at 30°C maximum on a delicate or hand-wash cycle. Do not tumble dry - lay flat or hang to dry away from direct sunlight. Wool and cashmere benefit from airing between wears rather than washing after every use. See our full care guide for fibre-specific instructions.

Yes - dry cleaning is safe for all our pieces and is recommended for silk and cashmere. Always check the care label inside the garment for the specific recommendation.

Our linen pieces arrive with the spring collection. And yes, entirely. Linen creases naturally - it's a characteristic of the fibre, not a defect. Many customers embrace it as part of the texture. If you prefer a smoother look, iron on a medium-high heat while slightly damp, or steam lightly.

Fold knitwear rather than hanging it - hanging stretches the shoulders over time. Store clean pieces in a breathable cotton bag with a cedar block to deter moths. Avoid plastic bags, which trap moisture.

We work with a small number of carefully selected production partners in China. We believe in knowing exactly where and how our garments are made. More detail on our approach is on our sustainability page.

Natural fibres biodegrade at end of life and don't shed microplastics when washed - unlike polyester and nylon. Linen and wool in particular require significantly less water and energy to produce than most synthetic alternatives. They also last longer, which is the most sustainable thing any garment can do.

Yes. Orders are shipped in recyclable packaging. We avoid plastic where possible — tissue paper, boxes are all either recycled content or home-compostable. Mailer bags have plastic coating to protect the pieces during transport.

We accept all major credit and debit cards (Visa, Mastercard, Amex), iDEAL, Apple Pay, and Google Pay — all processed securely via Shopify Payments. We do not store your card details.

We begin processing orders immediately. If you need to make a change or cancellation, email us at info@elunne.com as soon as possible with your order number. We'll do our best to accommodate requests before dispatch, but cannot guarantee changes once the order is in our fulfilment system.

We're sorry about that. Email us at info@elunne.com with your order number and a photo of what you received. We'll arrange a collection and send the correct item at no additional cost.

Yes. Our site is hosted on Shopify and all transactions are encrypted with SSL/TLS. Payment processing is handled by Shopify Payments (powered by Stripe), which is PCI-DSS compliant. We never see or store your full card details.